Responsible Gaming

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Play Responsibly

Enjoy safer, smarter gaming

We want you to enjoy your gambling experience on our site. We also want you to stay in control of your time and your money. Take a moment to check out our top tips for safer, smarter gaming.

  • Plan aheadBefore you play, decide how much money and time you're going to spend online.

  • Stick to your budgetOnly gamble what you can afford to lose.

  • Play for fun, not to make moneyDon't try to ‘win back' or chase your losses.

  • Keep a clear headDon't gamble under the influence of drink or drugs.

  • Know when to take time outDon't gamble if you feel angry, upset or depressed.

How we can help you

Your online account is packed with features to enjoy safer, smarter play. If you need help with any of these, please get in touch with our customer services team.

  • Stay in the know by looking at your Account History

    You can access your Account History at any time, so you always know how much you've spent and how long you've played.

  • Take charge of your money with Deposit Limits

    Make sure you never spend more than you can afford. Set daily, weekly or monthly Deposit Limits on your account here.

  • Keep track of your game time with Reality Checks

    Reality Checks remind you how much time you've spent logged into your account. Here at Winner, you can set up an alert to notify you when you've reached a specified period of time - either 30 mins, 60 mins or 2 hours.

  • Take a break with Account Cool Off

    If you want to take a break from gaming, our Account Cool off facility allows you to disable your Winner account for a short period of time. To implement a Time Out period, please click here and log into your account. If you hold additional accounts, we strongly advise you implement this option for those as well.

  • Lock your account with Self-Exclusion

    If you want to take a longer break, use Self-Exclusion to lock your account and any others you hold for up to five years.

  • Protecting children and young people

    You must aged 18 or over to register an account at Winner. If you share your computer with anyone under the age of 18, we recommend that you use filtering software. These third-party sites offer simple solutions and advice:
    netnanny.com
    childnet.com

  • Help with managing your money

    If you're after some advice on how best to manage your money, check out these third-party sources of support:
    Citizens Advice - offer advice on money matters including budgeting and how to deal with debt problems.
    The Money Advice Service - is a government-backed platform packed with free advice.

Protecting children and young people

You must aged 18 or over to register an account at Winner. If you share your computer with anyone under the age of 18, we recommend that you use filtering software. These third-party sites offer simple solutions and advice:

Netnanny.com
Childnet.net

Help with managing your money

If you're after some advice on how best to manage your money, check out these third-party sources of support:

Citizens Advice - offer advice on money matters including budgeting and how to deal with debt problems.

The Money Advice Service - is a government-backed platform packed with free advice.

Get in touch

Our customer service team are highly trained and will do their best to answer your query as quickly as possible.

Get instant support
With Live Chat

Call us on
0808 1203 498

Email us at
casino@winner.co.uk

How safe is your gambling?

Find out through this quick and easy test from GamCare. It only takes a few minutes, and it's free and anonymous

Take the test

Get specialist support

If you or someone you know needs support with problem gambling, these organisations have trained advisers standing by to help you:

Gamcare - helps problem gamblers, as well as their family and friends.

If you think a young person in your life is a problem gambler, then check out this advice from Big Deal on how to have a supportive conversation.

GambleAware - helps people make informed decisions about their gambling

Gambling Therapy free online service for those who live outside the UK that provides practical advice and emotional support to people affected by problem gambling.

Call the National Gambling Helpline Freephone from 8am to midnight, 7 days a week: 0808 8020 133